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Start small, unlock power as you grow. Flexible and scalable solutions for businesses of all sizes.
Frequently Asked Questions
Is maximum 7 data sources enough?
Yes, according to our research, 95% of businesses work with 7 or fewer suppliers. The 7 data sources offered in our Lab package are sufficient even for the largest businesses.
How are payments made?
All our packages are offered with an annual payment system. You can make your payments in USD or TRY. Calculations are made based on current exchange rates.
Can I upgrade my package?
Yes, you can upgrade to a higher package at any time. The difference fee is calculated over the remaining time.
What is data source integration?
Data sources are connections that automatically import product information from your suppliers (XML, API, Excel, etc.) into the system. A separate source is required for each supplier.
Who is the Professional package suitable for?
The Professional package is ideal for small businesses with 2-3 person teams working with multiple suppliers. It has more frequent updates and advanced reporting features than Basic.
How does the 7-day free trial work?
Use all features of your chosen package free for 7 days after registration. No credit card required, no automatic charges.
Which payment methods are accepted?
We accept credit cards, bank transfers, and virtual POS payments. 15% discount on annual payments. Up to 12 monthly installments available.
Is there installation and training support?
Yes, we provide free installation support for all packages. Professional and higher packages include live training, video tutorials, and documentation.
Which packages include API access?
API access is available in Enterprise and Lab packages. You can have programmatic access to all system functions with REST API.
How is data security ensured?
256-bit SSL encryption, daily backups, DDoS protection, and ISO 27001 standard security measures are applied. We comply with KVKK and GDPR.
What is the launch discount?
We offer a special 15% discount on all packages and 5% on Lab package to introduce our new platform. These discounts are for a limited time.
What are the technical support hours?
Basic and Professional: weekdays 09:00-18:00, Business: 08:00-20:00, Enterprise and Lab: 24/7 technical support.
What is the contract duration?
Minimum contract duration is 1 year. Auto-renewal option available at contract end. 100% refund guarantee within the first 30 days.
Are custom integrations available?
We offer custom integration development service for Business and higher packages. We can integrate with accounting, shipping, CRM systems.
What is the backup policy?
Daily automatic backups are performed and stored for 30 days. You can take manual backups and request restoration at any time.
Are platform updates paid?
No, all updates are free. Security patches are applied immediately, feature updates are made monthly.
What is the report limit?
You can create 5 report templates in Basic, 10 in Professional, 20 in Business, 50+ in Enterprise, unlimited in Lab. Custom reports can also be designed.
Is there an SLA guarantee?
95% uptime guarantee in Business, 99% in Enterprise, 99.9% in Lab. Credit refund for SLA violations.
Is my data safe?
Your data is hosted in Tier 3 data centers. Protected with daily backups, disaster recovery plan, and 24/7 monitoring.
Is there a mobile app?
Our iOS and Android apps are available for Business package and above. Order tracking, reporting and basic operations can be done from the mobile app.
Is there e-invoice integration?
E-invoice and e-archive invoice integration is available in Enterprise and Lab packages. We work with GIB approved integrators.
Where are the training videos?
50+ training videos available for all users. Live training webinars for Professional and above packages.
What is the white-label option?
In the Lab package, you can present the platform with your own brand. Logo, color scheme and domain customization available.
What are the minimum system requirements?
Modern web browser and internet connection are sufficient. Last 2 versions of Chrome, Firefox, Safari, Edge browsers are supported.
What are the cancellation and refund conditions?
Unconditional refund guarantee within the first 30 days. After that, cannot be cancelled during the annual contract period but can be frozen.
What happens when the product limit is exceeded?
You will be notified when approaching the product limit. When the limit is exceeded, you can upgrade to a higher package or purchase additional product capacity.
Can I get a demo account?
Yes, we provide 7-day free demo account for all packages. We offer ready demo environment filled with sample data.
Is there multi-language support?
Platform Türkçe ve İngilizce dillerini destekler. Enterprise ve Lab paketlerinde özel dil ekleme imkanı vardır.
Kargo entegrasyonları nelerdir?
Yurtiçi, Aras, MNG, PTT, Sürat, UPS ve DHL entegrasyonları mevcuttur. Otomatik gönderi takibi ve etiket yazdırma özellikleri vardır.
Stok takibi nasıl yapılır?
Gerçek zamanlı stok takibi, minimum stok uyarıları, otomatik sipariş önerileri ve çoklu depo yönetimi özellikleri mevcuttur.